How That Happened
A Business and Innovation Success Podcast Hosted by HoganTaylor Business Advisors Robert Wagner and Aaron Ackerman
35. Lee Cockerell - Creating Disney Magic in Your Organization
Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. Over the span of ten years, Lee and a team of over 40,000 cast members were responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations tied to Walt Disney World® Resort. Lee also opened Disneyland Paris. Prior to Disney, Lee held leadership positions at Hilton and Marriott, as well as served in the U.S. Army.
Since retiring, Lee has been busy helping organizations and individuals all over the world become better leaders. In addition to his full schedule of speaking and consulting, Lee has also authored three bestselling books and hosts a highly-rated leadership podcast and blog. Recently, Lee launched Cockrell Academy, an online platform that provides training on leadership, customer service, and time management.
In this episode, Lee shares best practices in using customer feedback to improve your business, how to always be steps ahead of your competition, and keys to leading amid crises.
Be sure to subscribe to "How That Happened" to receive our latest episodes, learn more about our guests, and collect resources on how to better manage your business.
For bonus content and additional show notes, visit http://www.hogantaylor.com/how-that-happened-episode-35.
Copyright 2020 HoganTaylor LLP. All Rights Reserved. To view the HoganTaylor general terms & conditions, visit www.hogantaylor.com
More episodes from How That Happened
70. Bart Milligan – Chick-fil-A – The Power of Branding
Bart Milligan is the operator of two Chick-fil-A restaurants in the Tulsa, Oklahoma area. He holds a degree in accounting from Georgia State …
69. Mike Dillard – Century Martial Arts – A Fighter’s Guide to Thriving in Business
Mike Dillard is the CEO of Century Martial Arts (Century), which was founded in 1976. Since then, Century has grown to be a worldwide leader of martial arts equipment and today conducts …
68. Keith Glover – Producers Rice Mill – Leading a Farmer-Owned Cooperative
Keith Glover is President and CEO of the farmer-owned cooperative Producers Rice Mill in Stuttgart, Arkansas, a position he has held for over 30 years. He is a CPA who earned his accounting …
67. Chris Young – Oklahoma State University – Lessons in Leadership from a Tennis Coach
Chris Young is the Director of Tennis and the Head Coach of Women's Tennis at Oklahoma State University. He has been at the helm of the OSU tennis program for more than 12 years compiling a …
66. John Hickey – Hall Estill – Cannabis Law in Oklahoma
John Hickey is a shareholder at Hall Estill, an Oklahoma-based law firm. He handles a wide variety of litigation matters such as commercial and …
65. Jeff Wilkie – HoganTaylor – Managing Remote Teams
Jeff Wilkie is a Principal at HoganTaylor and leads the Firm’s Human Capital Strategies (HCS) services—a role he’s held for seven years.
This week we …
How you can listen to this podcast
You can listen to episodes right here on the website, or if you prefer, in a podcast app. Listening in an app makes it easier to keep track of what you’ve already heard, listen without using your data plan and many other conveniences.