46. Steve Harrison – Natural State Laboratories – Bringing Customer Service to the Forefront of the Lab Industry

45 minutes

Steve Harrison is the CEO of Natural State Laboratories, which was founded in 2018 to be a state-of-the-art molecular genetics and toxicology reference laboratory serving the needs of physicians and patients in Arkansas and throughout the United States.

Having been in the laboratory space in and around Arkansas for the past several years, Steve came to realize throughout his journey that the customer service element was severely lacking in the industry as a whole.

Because of this, the focus and purpose of both Steve and his business partner Jeff Weeks was “to redefine the lab industry and, by doing so, we wanted to make sure that there was a true obsession with our clients and customers.”

In this episode, Steve shares where he acquired his passion for entrepreneurship, how Natural State Labs was able to become the preferred vendor of the Arkansas Department of Health for distributing COVID tests, the key factors in reducing COVID testing times from days down to hours, and what he learned about leadership in the past couple of years.

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For additional show notes, visit https://hogantaylor.com/how-that-happened-episode-46/.

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