Lee Cockerell is the former Executive Vice President of Operations for the Walt Disney World® Resort. Over the span of ten years, Lee and a team of over 40,000 cast members were responsible for the operations of 20 resort hotels, 4 theme parks, 2 water parks, a shopping & entertainment village and the ESPN sports and recreation complex in addition to the ancillary operations tied to Walt Disney World® Resort. Lee also opened Disneyland Paris. Prior to Disney, Lee held leadership positions at Hilton and Marriott, as well as served in the U.S. Army.

Since retiring, Lee has been busy helping organizations and individuals all over the world become better leaders. In addition to his full schedule of speaking and consulting, Lee has also authored three bestselling books and hosts a highly-rated leadership podcast and blog. Recently, Lee launched Cockrell Academy, an online platform that provides training on leadership, customer service, and time management.

In this episode, Lee shares best practices in using customer feedback to improve your business, how to always be steps ahead of your competition, and keys to leading amid crises.

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